Terms and Conditions
STO Garant Guarantee Scheme
In order to meet its statutory obligation to provide a guarantee, 4x4 Backcountry Travel B.V. makes use of the guarantee scheme provided by STO Garant. You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.stogarant.nl/en/members). You can find all information relating to STO Garant at www.stogarant.nl/en.
Whether STO Garant's guarantee applies to a particular (travel) offer made by 4x4 Backcountry Travel B.V. is clearly stated for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply.
You can find the Guarantee Scheme on STO Garant's website (www.stogarant.nl/en/downloads).
If STO Garant's guarantee applies to your booking, you do not pay the booking sum to 4x4 Backcountry Travel B.V. but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. If services are not supplied (in full and/or on time) due to the financial insolvency of 4x4 Backcountry Travel B.V., STO Garant implements the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.
Realization of travel agreement and down payment
After booking a trip you will receive an invoice. A deposit of 30% must be credited to our account within 10 days after the invoice date.
When the deposit amount is on our account, 4x4 Backcountry Travel considers this as a definitive booking. We also assume that the general terms and conditions have been read and accepted.
The person who books the trip is jointly and severally liable for the total travel sum for himself and all other participants who go with the same booking. All correspondence is conducted via the address of the lead booker.
The traveler is obliged to state personal circumstances that may affect the trip, such as illness / use of medication / disability, when booking.
Remaining travel sum
The remainder must be paid 4 weeks before the start date of the trip. If the entire travel sum is not paid within this period, then
4x4 Backcountry Travel considers the booking cancelled. There are costs associated with cancallation!
If you book within 4 weeks before departure, you must transfer the entire travel sum in one go.
The total travel sum includes everything that is included under “inclusive” in the itinerary of the relevant trip.
Cancellation of the travel agreement by the traveler must be made in writing. The date of cancellation is the date of receipt of the letter.
If a definitive booking is canceled up to 28 days before departure, you will owe the deposit amount (30%).
In case of cancellation from 28 to 15 days before departure, you owe 50% of the total travel sum.
In case of cancellation within 15 days before departure, you owe 100% of the total travel sum.
4x4 Backcountry Travel can cancel the trip up to 14 days before the departure date if the minimum number of participants for the trip is not reached, the minimum number of participants for each trip is stated in the itinerary. The person who has booked the trip will receive a full refund of all payments made up to that point on this trip within 1 week after cancellation.
If you depart later than the departure date or if you cancel the trip earlier, no refund will be made. If you do not follow the full program during the trip, no refund will be given.
If 4x4 Backcountry Travel unexpectedly has to cancel a trip, it always does so in writing and before the planned departure date. In that case 4x4 Backcountry Travel will return the paid amount to the customer.
Given the adventurous nature of our trips, we sometimes have to adapt them to local conditions, we do this in such a way that the nature of the trip will not change significantly.
4x4 Backcountry Travel reserves the right to change the price or adapt the itinerary, in the event of changes in exchange rates, weather conditions, legal regulations or other factors beyond the control of 4x4 Backcountry Travel.
The travel sum is determined on the basis of prices, taxes and exchange rates that apply at the time of the invoice date. If after this time major changes occur in said components, 4x4 Backcountry Travel reserves the right to pass on these costs.
4x4 Backcountry Travel advises its customers to take out individual travel and cancellation insurance in the country of origin. Coverage should ideally provide for: cancellation and premature breakdown of the trip, medical costs and accidents (including emergency rescue assistance) theft / loss or damage to luggage (including travel documents, valuables, money), and repartition of your car.
Cover differs per insurer. Before you leave, check that activities you intend to participate in are also covered by your insurer.
If you only have basic health insurance, we recommend that you take out comprehensive cover for medical costs through your travel insurance.
Travel documents and luggage
Upon departure, the traveler must be in possession of all required valid travel documents and travel documents, such as passport, driver's license, airline tickets. The traveler must check the applicability, completeness and topicality of these travel documents with the relevant institutions and authorities.
4x4 Backcountry Travel is not liable if the traveler cannot participate in the trip, or parts thereof, as a result of shortcomings in his travel documents.
4x4 Backcountry Travel is not liable for loss, damage or loss of luggage, travel documents and travel documents.
Vaccinations / Visa
Information about vaccinations and visas is provided by 4x4 Backcountry Travel, but must always be checked by the traveler with the appropriate authorities. No rights can be derived from the information provided by 4x4 Backcountry Travel.
4x4 Backcountry Travel is liable for the proper execution of the trip according to the travel agreement. When assessing this, account should be taken of the adventurous nature of the trip, the local circumstances, customs, customs and restrictions that the destination and the nature of the trip may entail.
4x4 Backcountry Travel is not liable for damage resulting from:
Own risk of the traveler
The traveler takes part in traffic entirely at his own risk. The traveler will in no way hold 4x4 Backcountry Travel liable for damage resulting from accidents in which the participant may become involved.
Traveler is aware that driving off-road has higher risks of damage than on normal roads.
The traveler is aware that his vehicle can get scratched on several trips (see detailed description per trip) because some paths are densely overgrown. It is up to the traveler to consider taking preventive measures such as e.g. protective foil to the car (or have it applied). 4x4 Backcountry Travel accepts no liability for damage to a passenger vehicle.
The traveler is in sufficient physical and mental condition to make the trip and will not hold the organization of this trip liable in any way for damage or accidents resulting from insufficient physical or mental health.
The traveler is expected to have his vehicle in a good state of maintenance to participate in the trip, and when registering a trip, must meet the criteria set in the difficulty classification of 4x4 Backcountry Travel for each trip.
Obvious errors and mistakes in a publication do not bind 4x4 Backcountry Travel.
Last updated: September 10th 2020
Dutch chamber of comm. nr: 80327370
Kamer van koophandel nr: 80327370
Copyright © By 4x4 Backcountry Travel B.V.